Frequently Asked Questions

We offer a comprehensive range of medical laboratory equipment including analyzers, reagents, consumables, and diagnostic instruments from leading manufacturers worldwide. Our catalog includes equipment for clinical chemistry, hematology, immunology, and microbiology laboratories.

The minimum order value is €5,000. Orders below this amount may be subject to additional handling fees. For bulk orders, we offer volume discounts starting from €50,000.

You can place an Order Request through our website by adding products to your cart and proceeding to checkout. For bulk orders, you can use our bulk order form to upload a list of products. Our managers will process your request and send you a proforma invoice via email for payment. After payment confirmation, your order will be processed.

We accept bank transfers. Payment details will be sent to you via email after order confirmation. All transactions are secure and processed according to international standards.

Shipping times vary depending on the product and destination. Standard delivery typically takes 2-4 weeks. Express shipping options are available for urgent orders. You will receive tracking information once your order ships.

Yes, we ship to multiple countries worldwide. Shipping costs and delivery times depend on the destination. Please contact us for specific shipping information to your location.

Yes, all our products are 100% original and come with full manufacturer warranties and certifications. We work directly with authorized distributors and manufacturers to ensure authenticity.

Yes, once your order ships, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.

You can create an account by clicking "Login" in the header and selecting "Create Account". You can also sign in using a magic link sent to your email address for passwordless authentication.

Yes, prices may change slightly due to price changes from manufacturers. The final price will be confirmed in the proforma invoice sent by our managers after processing your Order Request.

We are not responsible for product selection. Customers are responsible for determining which products they need. A catalog number (SKU) is required for all orders. Please ensure you have the correct catalog numbers before placing an Order Request.

Absolutely! Use our bulk order form to submit your requirements, or contact us directly. We offer competitive pricing for volume orders and can provide custom quotes based on your specific needs.